Returns

Please note that as all our products are customized, we do not accept returns for any reason other than quality issues. Before placing an order, please carefully confirm the color, size, and style of the product.

If you receive a product with a quality issue, please contact our customer service team within 14 days of receipt. When contacting us, please provide your order number, a description of the issue, and photos or videos that clearly show the problem. Once we have verified the issue, we will provide you with the return address and specific instructions.

Please note that for quality-related returns, the return shipping cost will be covered by us. However, we ask that you use a regular registered mail service to send the item back and avoid using major international couriers such as DHL, EMS, or FedEx to prevent customs clearance problems.

Important Notes:

Custom Product Specificity: As our products are made to your specifications, we are unable to process exchanges or returns unless a quality issue is identified.

Return Risks: Returning a product to China may be subject to customs clearance failure. If the return package is rejected by Chinese customs and sent back to you, you may be required to pay for shipping a second time and experience longer wait times. We cannot be held responsible for return failures or delays caused by customs issues.

Refund Prerequisite: All refunds will be processed only after we have received and inspected the returned item.